Unfair hospital bill

HMC Hospital submitted a bill to my insurer without informing me about the bill, the process or anything else. I was not informed about their procedure or that an introductory phone call will be considered as medical consultation and I will be charged for it. So I submitted complaint against the bill and asked Zilveren Kruis to wait for their decision. Do you think I am at fault here?

Bovenliggend Reageren
  • als antwoord op Shikha13:

    Hallo Shikha13, you are completely right in your opinion about the bills and the fact that you received nihil information. But... read further please!
    So is the system in the Netherlands. Almost everybody seems to know how it works, but it is only by hearsay, not through the information provided by the insurance company. The system is partly private, partly public. And so the most important things about how it works is decided by the government. Everybody has to pay a percentage from his wages and also a monthly premium with the insurance company of his choice. Then you are completely covered, accept that there is this “first amount that you pay yourself” of €385. That is the reason that nobody, especially not the healthcare providers who earn their money by providing healthcare, warn you in advance about this sum which is called “ Eigen Risico”. 
    The only advice that I can give you is: make another appointment with this healthcare provider that billed the €295. So you have to pay at maximum €385-€295 extra and you get better healthcare. They must deliver at least 90 days of care after the first appointment.