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Coverage of dental costs

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Wat is het idee?

Dear Community,

I moved to the Netherlands 3 years ago and this time I pay regularly for insurance in your community (ZieZo Basis it is 136,20 per month). A few months before there were bacteria found in the jaw bone. As a result of this bacteria, a big piece of my bone is missing. The diagnosis was one, remove the tooth clean the bacteria from the bone and rebuild the bone. This is a costly treatment which is necessary. Today I got information that this treatment is not covered. My question is how is this possible? It is really dangerous to keep bacteria in the bone, first of all, bacteria grow up and is mean that don't remove it on time was mean that my bone would be more and more destroyed. Second, keeping bacteria mean complications and bigger infection even brain infection, and finally, keeping it was mean that I can lose all my tooths. This kind of treatment is not esthetic treatment it is really dangerous and necessary to do. How is possible that this kind of organisation doesn't care about the health and safety of its customers? I should waiting till will be too late and I have to go to hospital with that? I waiting from answers from you organisation because in this case I feel not safe and my health is in dangerous. Please abut any help and advices in my case.

Aleksandra 

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Bovenliggend
  • Offline

    Good morning Aleksandra,

    Welcome to Samen, the community of Zilveren Kruis. I am sorry to read about your dental problems and that your treatment was not covered by your insurance.

    I have a couple of questions for you regarding your post. I am curious who informed you that the treatment is not covered by us. Did your dentist or dental surgeon at the hospital tell you that? Or maybe were you informed by us about this?  

    Just to make sure: on this community Samen we discuss wishes and future improvements of our insurance. This unfortunately means that I am not able to help you with a short term solution for your current situation. But please provide me with some details so I can see how we can help you further.

  • Offline als antwoord op Halco - Zilveren Kruis

    Your employee after I sent my general treatment and invoices. To be honest I am so sad and scared because you want you develop and improve your service, but you don't cover basic needs of your customers. It is not fair that people pay a lot of money and they can't get any support. I am not dutch and no one from your organisation even qualify my case to cover to give form to my doctor who has chance add description in details my case. I just got inform "not cover". I am so angry and frustrated that even here I can't get any information where i should go to get help.  

Opmerking
  • Offline als antwoord op Halco - Zilveren Kruis

    Your employee after I sent my general treatment and invoices. To be honest I am so sad and scared because you want you develop and improve your service, but you don't cover basic needs of your customers. It is not fair that people pay a lot of money and they can't get any support. I am not dutch and no one from your organisation even qualify my case to cover to give form to my doctor who has chance add description in details my case. I just got inform "not cover". I am so angry and frustrated that even here I can't get any information where i should go to get help.  

Onderliggend
  • Offline als antwoord op Aleksandra Omiotek

    Thank you for your response Aleksandra.

    In the Netherlands the basic insurance doesn’t cover costs of a dentist for people of 18 years or older. To get dental costs for adults covered you would need to have a supplementary dental insurance. This principle applies to each basic insurance in the Netherlands, no matter from which insurance company.

    On this English page we give some more background information on how the health care system works in the Netherlands. It also explains the supplementary insurance.

    I am sorry to bring you this news and sorry that I am not able to help you further with your matter. Therefor I will close this topic, but please feel free to start a new topic when you want to share a new idea with us.